Hiring Info

Why do I have to pay a deposit?

We aim to keep all items in pristine condition for you and the next bride/customer so we stress that the ultimate care is taking with our items and our hire guidelines are read and followed. We understand accidents can happen which is why we require a deposit.

When will I get my deposit back?

All deposits are refunded upon return of items pending no damage once we have fully inspected the returned items. Usually this is done within 48 hours of return however during busy periods please be patient that this may take up to 1 week depending on the amount of returns to process.

Any damage/loss of the item will result in loss of deposit (this amount may vary depending on the extent of the damage). If the damages or loss of item cost is greater than the deposit, an additional replacement fee may be required.

Hire Terms and Conditions

The specific hire guidelines are listed below by item. By hiring with us, you agree to the terms provided.

Hire Terms (please read)
Bloom Wishing Well

- Only touch with clean and dry hands

- Must be stored in provided box, wrapped in paper until use

- After use, immediately place back in storage to prevent damage

- Do not get wet

- Do not fill with heavy objects (cards only)

- Do not bend or squash

- Do not leave unattended

- Do not place near any food or beverage 

- Place on a clean, dedicated table only (tablecloth preferred)

- Stains cannot be removed

- When carrying, hold from base of the wishing well to avoid marks

- Paper can be stretched (but not too much)

- Gently stand up & stretch outward to get desired look upon use

- The ribbon can be wrapped around the wishing well during use. When returning, this must be removed from the well, folded and in good condition. If you decide not to use the ribbon, please place it in the bottom of the well through the card slot, to ensure safe storage.

- To remove cards, gently lift the card lid, ensuring no damage to side petals, and place back

- Must be returned in original box and wrapped in provided paper

Deposit is refunded upon return of item pending no damage

Any damage/loss of the item will result in loss of deposit

By hiring this item, you agree to the terms provided.